Carlos Gessler

Hi Jay, Thanks a lot for reaching out! We´ve received your message in our support portal so let me paste the reply I sent you via support portal 🙂 "In the case you have a different computer to send files there is a parameter that "force checking". This parameter is located at the Watcher node "Force check". Just set the number of second you want to the Watcher check for changes inside the folder. It should make work your workflow. Please let me know if it worked for you. Cheers! Carlos"

Hi cthastings, Thanks a lot for reaching out! Could you please open a ticket in out support portal? https://support.sgo.es/support/home In this way we can follow personally your case. Have a nice day! Carlos

Hi Mikel, Thanks a lot for reaching out! Yes, it is possible in Mistika VR 🙂 - The first thing is to import your footage every times as the lens you have. So if you have two lenses, just import your footage two times. - Then select the first camera and open "Input cameras" tab. Click on Split and a dropdown menu will show you different options: - In your case please select Top half. It will split your image and will delete the bottom half lens. - Now select the another camera and split it as Bottom Half to get it. Now you have the lenses splited and separated in two cameras 🙂 I hope it's useful! Please let me know if it worked for you. Cheers! Carlos

Hi Jay, Thanks a lot for reaching out! You are right, I'm searching the preset but I've not found it. Don't worry, I can create a preset for your camera 🙂 Just open a ticket in our support portal sending us a sample of your camera and I'll create a preset for you. https://support.sgo.es Cheers! Carlos

Hi Grunken, Thanks a lot for reaching out! In Mistika you can change your cameras focal length inside the VR Stitch FX via Camea Defaults or Input Camera. Camera Defaults affects all the cameras on your VR Stitch. And input cameras affects the cameras focal length individually. However, if a different value from the default is set in input camera, default camera won´t affect to this specific camera. Please, try it and if further assistance is needed do not hesitate to open a ticken in our support portal: support.sgo.es where you can send us the .env and we´ll happily take a look 🙂 Have a nice week! Carlos

Hi ShyBoy, Thanks a lot for reaching out! And I´m sorry for the delay. Of course I can guide you to the right direction 🙂 And you are right, you need to split the Qoocam file. In this way, Mistika Boutique offers you "Switch to Second Video track" feature, located on Edit/Macros/Switch to second video track. Let me explain the process: - Import your Qoocam footage. - Open your clip and change your result size to "input": - As the file is composed by two tracks, duplicate your media in order to get your Qoocam file two times in your Timeline. To do this, just press alt while drag and dropping the file. Place your copy below the original. - Select your copy and click on Switch to second video track. The second video track will be revealed. - Put a VR stitch grouping your two clips and select the Qoocam preset 🙂 I hope it´s useful! Please, let me know if it worked for you. Cheers! Carlos

Hi! Thanks a lot for reaching out! In which software need to create the Keyframes? Mistika VR or Mistika Boutique/Ultima? Here you have the explanation about the keyframes in Mistika VR, however, I can explain you how to create in Mistika Boutique/Ultima: To animate any parameter, just right-click on the parameter and click on add keyframe (In the edge points case, select the Yaw or pitch in the Edge points tab, it will keyframing both parameters). You´ll notice that the parameter turns blue. (It indicates that it´s animated). The keyframes are painted as a little arrow in your timeline. When you have more than one (the parameter is animated) you´ll notice a blue line that connects the keyframes. To navigate between the keyframes just "Shift+right" or "shift+left" or by clicking: To delete it, just navigate to your keyframe (The parameter turns green). Right-click and select "Remove keyframe": I hope it´s useful!! Cheers! Carlos

Hi! Thanks a lot for reaching out! This circle likely is the part of the 360º sphere that the lenses couldn´t capture. In some cameras, the fisheye lenses can´t cover the entire 180º in top and bottom, so, when you do the stitching, this lack is shared by the rest of the lens and causes the black circle on top and bottom. To make sure, you can send me the media that causes these black circles. Please, open a ticket in our support portal: https://support.sgo.es In this way, we can be sure that this is the reason or there is another reason. Have a nice day Carlos

Hi again Javier. I´ve been talking with Dev team. How are you importing the audio. It is embedded on the media clip or are you importing it individually and then, inserting it by using the transcoder audio input? Thank you very much! Looking forward to your answer! Carlos

Hi Javier, Thanks a lot for reaching out! Please, let me talk with the Dev Team about your question. And I´ll get back to you tomorrow :D Have a nice day! Carlos

Yes, I´m afraid that the NVidia codecs are not available in trial version. I´m so sorry. Please, do not hesitate to contact us via forum or Support Portal if you have more questions or issues. Have a nice weekend! Carlos

Hi sm00th, Thanks a lot for reaching out! Which subscription have you purchased? On the other hand, this graphic card is older to be supported in NVidia options, however, please, try to download and install the last driver. If there are possibilities to be supported, it has be by installing the last driver. Have a nice day! Carlos

Hi Elliott, Yes, this behavior is weird. Don´t worry, please, open a ticket in https://support.sgo.es/support/home and we´ll take a look deeply to your issue. Cheers!

Hi Rakesh, Sorry for the delay. To import a preset, you can do it as the same way to applying a preset in Mistika Boutique. Please, open your VR stitch and select the FX presets tab: The Fx Presets tab will be opened, then, select the folder that contains the presets. In the case of the presets that Mistika VR brings by default: SGO AppData/VR/etc And select you preset. Please, let us know if you have more questions. Cheers! Carlos

Hi Red one, Thanks a lot for reahing out! You can find the detect scenes button inside the Visual Editor. So, please, import your movie into Mistika and double clic on the clip to open it in the Visual Editor. Then: Click on the Detect Scenes Button and you will see the Detect Scenes panel. Press Run scene detection to automatically calculate the different scenes inside your clip. Then you will be able to move the threshold (yellow line) to recognice the scenes (grey lines. When they turn red they will be recognize as different cuts) and click on Cut Detected Scenes to cut them. On the other hand, to conform, you can import directly an EDL, XML or AAF to Mistika and conform it. Please, find here a tutorial about how to conform in Mistika: And how to relink media: I hope it´s useful! Cheers!