Carlos Gessler

Hi ShyBoy, Thanks a lot for reaching out! And I´m sorry for the delay. Of course I can guide you to the right direction 🙂 And you are right, you need to split the Qoocam file. In this way, Mistika Boutique offers you "Switch to Second Video track" feature, located on Edit/Macros/Switch to second video track. Let me explain the process: - Import your Qoocam footage. - Open your clip and change your result size to "input": - As the file is composed by two tracks, duplicate your media in order to get your Qoocam file two times in your Timeline. To do this, just press alt while drag and dropping the file. Place your copy below the original. - Select your copy and click on Switch to second video track. The second video track will be revealed. - Put a VR stitch grouping your two clips and select the Qoocam preset 🙂 I hope it´s useful! Please, let me know if it worked for you. Cheers! Carlos

Hi! Thanks a lot for reaching out! In which software need to create the Keyframes? Mistika VR or Mistika Boutique/Ultima? Here you have the explanation about the keyframes in Mistika VR, however, I can explain you how to create in Mistika Boutique/Ultima: To animate any parameter, just right-click on the parameter and click on add keyframe (In the edge points case, select the Yaw or pitch in the Edge points tab, it will keyframing both parameters). You´ll notice that the parameter turns blue. (It indicates that it´s animated). The keyframes are painted as a little arrow in your timeline. When you have more than one (the parameter is animated) you´ll notice a blue line that connects the keyframes. To navigate between the keyframes just "Shift+right" or "shift+left" or by clicking: To delete it, just navigate to your keyframe (The parameter turns green). Right-click and select "Remove keyframe": I hope it´s useful!! Cheers! Carlos

Hi! Thanks a lot for reaching out! This circle likely is the part of the 360º sphere that the lenses couldn´t capture. In some cameras, the fisheye lenses can´t cover the entire 180º in top and bottom, so, when you do the stitching, this lack is shared by the rest of the lens and causes the black circle on top and bottom. To make sure, you can send me the media that causes these black circles. Please, open a ticket in our support portal: https://support.sgo.es In this way, we can be sure that this is the reason or there is another reason. Have a nice day Carlos

Hi again Javier. I´ve been talking with Dev team. How are you importing the audio. It is embedded on the media clip or are you importing it individually and then, inserting it by using the transcoder audio input? Thank you very much! Looking forward to your answer! Carlos

Hi Javier, Thanks a lot for reaching out! Please, let me talk with the Dev Team about your question. And I´ll get back to you tomorrow :D Have a nice day! Carlos

Yes, I´m afraid that the NVidia codecs are not available in trial version. I´m so sorry. Please, do not hesitate to contact us via forum or Support Portal if you have more questions or issues. Have a nice weekend! Carlos

Hi sm00th, Thanks a lot for reaching out! Which subscription have you purchased? On the other hand, this graphic card is older to be supported in NVidia options, however, please, try to download and install the last driver. If there are possibilities to be supported, it has be by installing the last driver. Have a nice day! Carlos

Hi Elliott, Yes, this behavior is weird. Don´t worry, please, open a ticket in https://support.sgo.es/support/home and we´ll take a look deeply to your issue. Cheers!

Hi Rakesh, Sorry for the delay. To import a preset, you can do it as the same way to applying a preset in Mistika Boutique. Please, open your VR stitch and select the FX presets tab: The Fx Presets tab will be opened, then, select the folder that contains the presets. In the case of the presets that Mistika VR brings by default: SGO AppData/VR/etc And select you preset. Please, let us know if you have more questions. Cheers! Carlos

Hi Red one, Thanks a lot for reahing out! You can find the detect scenes button inside the Visual Editor. So, please, import your movie into Mistika and double clic on the clip to open it in the Visual Editor. Then: Click on the Detect Scenes Button and you will see the Detect Scenes panel. Press Run scene detection to automatically calculate the different scenes inside your clip. Then you will be able to move the threshold (yellow line) to recognice the scenes (grey lines. When they turn red they will be recognize as different cuts) and click on Cut Detected Scenes to cut them. On the other hand, to conform, you can import directly an EDL, XML or AAF to Mistika and conform it. Please, find here a tutorial about how to conform in Mistika: And how to relink media: I hope it´s useful! Cheers!

Hi Jan Marteen! I´ve already added you feature request to close Mistika by cmd+Q beaing asked if you want to save the project. Thank you very much!

Hi Jan, sorry for the delayed response. 1. Mistika shows a warning message to save anytime that you´ve done changes and click on exit Mistika. This issue that you´ve descrived still happens? It happens everytime that you close Mistika? 2. I´ve already send your request to the Dev team. Anyway, I leave here the link where wspoke about to help other people that are reading this topic: 3. The comas and spaces are allowed in Mistika when importing. I´ve tried to import a file with the name that you´ve provided and I´ve been able to import it. Could you open a ticket sending us a file which Mistika can´t link due the name to test it deeper? 4. Thank you very much. I´ve added this as feature request! As always, thank you very much Jan! Cheers! Carlos

Hi Jan! The thing is in Mistika there are two auto keys. One related to the shape points and asoftness and the other related to position XY. You can modify the shape after doing the track by deactivating the Autokey. But, if you have animated the points or the feather, the only way to modify the shape and keep this new form is adding keyframes, adding a blur or making again the animation. Of course! I already included it in the feature request documentation. Have I nice day! Cheers! Carlos

Hi! Thanks a lot for reaching out! Of course, it may works. You could make a rig with different cameras, but, to be sure, the best way would be to test first the different rigs. Please, create a new ticket in: https://support.sgo.es/support/solutions You could send us a synchronized frame of each camera we could create the preset for that resolution but please try to send a scene that matches with the next. First, try to obtain a suitable scene for the calibration: To create a preset for that rig, please do the following: - Nothing and nobody close to the camera, at least 3 meters - A street with buildings and trees, squares, parking lots - Large halls, like sports venues, with a structured ceiling, with a camera in the open - Public garage with no cars or columns at less than 3 meters If a calibration shot cannot be obtained, choose the shot most fitting the above. Optional, especially convenient for cameras with little overlap: Ask for a static scene, and two shots, second with the rig rotated half its camera spacing: Means if they are 4 cameras at the horizon at 90 degrees, rotate the rig 45 degrees. This provides an apparent doubling of a number of cameras and produces better lens distortion detection. Notice that if a camera allows setting the image ratio at different values, like GoPro that can record both 4:3 and 16:9, settings for both resolutions may be needed. Recording a larger image is always better but some customers used a 16:9 ratio apparently. I look forward to your answer! Cheers! Carlos

Hi Jan! Thank you very much, now I know what you mean. I´m affraid but in this case, this autokey is referring to shape points and softness, so, the feather is part of these keyframes. Tto do a feather you could add a blur to the shape or make again the animation. I hope it´s useful! Cheers! Carlos