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dbermejo last won the day on March 27 2021

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  1. Hi, It´s Daniel from SGO Support Team. 1) In the 10.8.1 maintenance release we will release in the future it will have changes on that node, but in 10.8.0 it should be there, there may have been a bug in its installation. 2) The best option is to open a ticket in our Support Portal and send us a .mwf example of your workflow so we can analyse what might be happening. In our tests it works perfectly. 3) The same I say for this case, we need to see the workflow you are following, maybe the Name Convention are not the correct ones. Link to support Portal: https://support.sgo.es/support/home We keep in touch. Best regards, Daniel
  2. Hi Luca, Thanks a lot for contacting us through the forum. We have been running several tests on our Macs and have not been able to reproduce your problem. Since this is such a specific case I am going to ask you to contact us through the Support Portal. In the ticket you send us you will attach the Project you are working on, with all its subfolders located by default in your SGO Data/Projects folder. And then I have also been asked by the technical team to create a project from scratch, load a Vector Paint and edit something inside it, and that clean project please also send it to us. https://support.sgo.es/support/home Best regards, Daniel
  3. Hi Dennis, Thanks a lot for reaching out. To handle the edge points you must first be in the Camera Overlay option (1). From this display mode you can select the camera you want and add an edge point to it. Maybe it´s a viewer problem. Please, make sure that the stereo mode is not active. Also, please, check if the align tool is not selected. I attach this incredible tutorial made by my colleagues where the use of this tool is explained in more detail. Finally, if the problem still exists, you can write us a ticket to our support portal so that we can treat your case in a more specific way and investigate the causes. I hope this information can help you. Best regards. Daniel
  4. Hi, Thanks a lot for reaching out. Sorry for the inconvenience, but the trial version of PTGui obfuscates the projects and makes them unreadable. You can try the feather and optical flow, but without seeing the stocking I don't know what is happening to it. So you can contacting us. So, you can contact us through a ticket and share with us the media, so from the support portal we can help you to create a customized preset. Best regards. Daniel
  5. Hi Jeffrey, The new cameras have been added to the preset library, including Insta360 One X2, Teche 360Anywhere, LabPano Pilot Era and PilotOneEE (video and still), ZCam K2 with iZugar MX200 and ZCam K2 with Laowa 4mm. You can find this Camera Preset library in: user/SGO App Data/ VR/ etc/ Camera Presets. Or right-cliking in the imported shots section of Mistika VR and selected "Load Camera Presets", wich will directly open the default Camera presets that we have. If you continue to have problems you can contact the sgo support team directly through the use of tickets. Where we will analyze your case in a particular way and we will help you solve it.
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