Rocio Del Pino

Hi Christophe, The standard aspect ratio for any spherical projection in an equirectangular projection is 2:1 because is the only way to avoid a distortion on the poles when creating the sphere. When you create a new project in Mistika VR you choose the output in 2:1 when selecting the resolution. Once you create the project, just import the cameras and probably clicking on Stitch>Import Kandao calibration you do not need to load a preset. In any of the cases, if you send me a frame of every single camera to support@sgo.es I will create an optimised preset for you :) Best, .ro

Hi Robin, There is no preset for that combination but we can create it if you desire. Send a test with the following specifications here http://support.sgo.es/helpdesk/tickets: First, try to obtain a suitable scene for the calibration: - Nothing and nobody close to the camera, at least at 3 meters distance. - A street with buildings and trees, squares, parking lots, clearing in a park - Large halls, like sports venues, with the structured ceiling, with camera in the open - Public garage with no cars or columns at less than 3 meters If a calibration shot cannot be obtained, choose the shot most fitting the above. Looking forward to hearing from you in the Support Portal, .ro

Hi all, You can follow the instructions for creating a custom preset for stereo in this Quick Guide In case you cannot create it, please submit a Support Ticket and an expert will help you to create a new template. Cheers, .ro

Hi Theo, We do not have that preset yet but if you send us a sample of the media we will create & include it in the next coming version. If you desire, send a camera test to support@sgo.es. Of course, you do not have to wait for the next version. All the best, .ro

Hi Paola, Find the required information at this link: https://support.sgo.es/solution/articles/1000257528-configuration-requirements-for-mistikavr .ro

Hi Benson, It seems you have to rotate every single camera in order to get the preset working properly. You can do that by Input camera controls, probably modifying the Roll to 180. If you desire, we can create a preset for your shot. Just send a frame in sync with every single camera to support@sgo.es. Please make reference to this post. .ro

And it is only now, as I say this, that I realize that H264 codec is for 4K max. Try changing the resolution of the project. .ro

Hey Sebastian, Can you share a snapshot with the Nvidia codec options you see? You should see H264 too. With regards to the Insta360Pro calibration, you could see this new tool in the next coming beta 8.8.7. We plan to post it at the end of this week or at the beginning of the next week. Stay tuned :) .ro

Hi, You were close to getting the preset working but the only thing you missed was rotating every single camera in order to do its work. Anyway, I have created a custom preset for your shot. I hope it helps, .ro [attachment file=47524] goPro.grp_.zip

Hello Joe, The problem you are experiencing sounds weird. I would like to see it if you have time for sending the media to support@sgo.es. Which rig is? Maybe I already have some footage for testing this but it could be related to a corrupted project, so maybe if you create a new one the problem will be solved. Just give me the opportunity of taking a look in case my suggestion does not work. Edit project settings are able to be changed before opening a project/sequence. .ro

Hey Luke, you are right, sorry! send me the footage to support@sgo.es. I will take a look and create the preset for you :) .ro

Hi Peter, You can find this preset in the library but find it attached too ? .ro GoProX3Entaniya220_4to3ratio.grp_.zip

Hi projekt, I have checked the list and I am able to find it. If you do not find it, probably you are in an older version? Anyway, find it attached ? .ro SumoCinematographer.grp_.zip

Hi all, Thank you very much for reporting problems regarding Mistika VR Open Beta 8.8.6. This reply is for asking for a good Forum organisation. There are 2 ways for reporting issues: In the Forums: https://www.sgo.es/forums/forum/mistika-vr/bugs/ Suppor Portal: http://support.sgo.es/helpdesk/tickets If you are so kind, please forward the found issues to any of the proper places for reporting bugs. Kindest Regards, .ro

[quote quote=46243]Hi there, The ReorderKandao Tool doesn’t seem to work with images from the Obsidian Go, see attached error message. [/quote] Hi Brichards, I've never test Obsidian GO. Are you able to send us a sample which we can reproduce the problem here in our systems in order to be fixed? If so, please send the files to support@sgo.es .ro

[quote quote=46135]Looks pretty good. Is there any support for OZO RAW files now? OZO Creator is not available anymore. So it could be great to work with OZO RAW format directly in Mistika VR.[/quote] I am afraid not, Mistika does not support Ozo raw. I am not sure it can be supported in future versions. Apologies for the inconveniences! .ro

[quote quote=46092]I can’t get it to start!!! Loaded—check paths—check new_project or old—- just sits and spins….NOTHING Reinstalled 8.8.5—-Perfect![/quote] Could you please submit a Support Ticket for investigating the problem? http://support.sgo.es/helpdesk/tickets .ro

[quote quote=46079]Update looks awesome. The 8.8.6 open beta link for Windows is still on 8.8.5 – where can I grab the 8.8.6 for Windows?[/quote] Hi Josh, You can find it in My Downloads section: https://www.sgo.es/my-account/downloads/ .ro

Hi all, We have fixed some bugs in license server for next coming version. If you are experiencing problems with getting a license and whence run Mistika, please follow this solution for replacing the license server binary in your system. Osx systems 1. Go to Folder. Click on the Finder and then on Go to Folder option. 2. 3. Windows systems

Can you attachad footage in .jpg for testing tha preset?

Hi harriettlur, .grp files cannot be attached. You must compress the file to a .zip for example. .ro

The best way for creating a camera test is doing a calibration test. Find how to do this in this Quick Guide. In case you do no have access to the camera, send some footage you have filmed. .ro

Hi, Please, sent a camera test to support@sgo.es and we will create the preset. Best, .ro

Hi Rosario, Please, send a camera test following the instructions in this Quick Guide to support@sgo.es and we will create the preset for you. All the best, Rocío

Hi bala, I am afraid it will needs some development because requires horizontal flip in one eye. Developers have it in the roadmap for coming versions. I hope you see it included very soon. All the best, .ro