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Activation tool is not working

ericlau
ericlau
in Bugs & Feature Requests

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Posted

Hi Support, 

 

My system is on MAC VENTURA 13.5.

 

I had an issue with the installation of my Mistika Workflows license.

 

I downloaded and installed everything as instructed. But when I try to launch the activation tool, the mac spinning beachball appears and after a while, I need to force quit the activation tool.

 

Are there any log files that I can send to you to troubleshoot? Or is there something within my system that is blocking the activation tool from launching? This is a corporate mac that I am using so if Mistika workflows needs to release some firewalls or outgoing ports etc, pls let me know.

 

Strangely I am able to activate my Boutique license on another company machine without much issues.

 

Thanks

Screenshot 2023-09-07 at 3.18.35 PM.png

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