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Hi all, Over the last weeks we have had several customers asking for a way to deactivate the licenses to move them to a new system without actually having to be sitting in the active system. At the moment we are doing some internal testing for the functionality, and we are planning to make the functionality available next week. The initial idea is to create an Activation Codes section in your My Account page. in that page you will see all your active codes and you will be able to both activate and deactivate them. That page will put your deactivated license in a semi-deactivated mode and will allow you to activate the software in your new system. The only limitation is, the semi-deactivation needs to be confirmed from your old system when possible or you will not be able to deactivate the license again. we are working to make this confirmation process as transparent as possible to make the workflow as simple as we can. once we make it available, If you usually move your license between systems, please feel free to give us your feedback about the workflow. We hope this new functionality will be useful for you. More details coming soon :)    

  • Author

Hi All, We have enabled the new online activation/deactivation tool on the web. This functionality will allow you to manage your licenses online, helping you to deactivate from one computer and reactivate it in a different one. You can access this new functionality in the My Account section of the web, or directly in this link: https://www.sgo.es/my-account/activation-codes In the page you will find all your activation codes, and its status. We strongly recommend to do the de-activation and re-activation using the SGO Activation Tool, as it is not only faster but easier. But in those cases in which you are not in the system to deactivate, this page will become very handy. How does it work? Deactivation Process: 1.- go to https://www.sgo.es/my-account/activation-codes You will see a page like this: activation-codes 2.- Press the DEACTIVATE button for the activation code you want to deactivate 3.- A confirmation page will be loaded. Press the CONFIRM DEACTIVATION button. confirm-deactivation The activation-codes page will be loaded again, and your code will be deactivated. 4.- Now you can go to your new system and activate your activation code on it Note: The old system will stay in semi-deactivated mode. That means, the system needs to confirm the deactivation (see below). If your activation code doesn't have an DEACTIVATE button, it could either be that the related product is not deactivable, or the activation code is still in semi-deactivated mode. Activation Process: If you have internet connection, you can activate again your code with the SGO Activation Tool as usual. but if you do not have internet connection, we have also added to the portal the ability to do offline activations. To do that: 1.- press the ACTIVATE button for the activation code you want to activate. this will send you to the activation-wizard 2.- Select the features to activate and press NEXT. By default, all the features attached to the activation code are enabled, which is the more likely option. 3.- Enter your System ID (LMdata) and press ACTIVATE. The System ID can be found in the SGO Activation Tool and copied to the clipboard with the Copy System ID to Clipboard button system-id You will receive the license by email, and if your system is connected to internet, it will automatically update your license next time to start the system. Confirming the deactivation: Once you disable a code, it will remain in semi-deactivated mode. that means, it will not accept more deactivations until the first one is confirmed. In order to confirm it, you just need to start the SGO License Server in the original system having internet connection. It will automatically confirm the deactivation for you, enabling your code to be deactivated again when needed. Please, feel free to give us feedback about this functionality. Kindly yours,

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